Thursday, 3 July 2014

Fresher Job - Technical Support Executive in HCL

Location : Noida
Qualification : BE/ B.Tech/ BCA/ BSc candidates from 2012/ 2013/2014 batches .

Post: Technical Support Executive

Last Date : 05 Jul 2014


Selection Process : Face to Face Interview


 

Job Profile:
  • To provide support on multiple product services like IT (Laptop , Desktop, Tablet), Telecom products, Home Appliances. The inbound calls would include technical and non technical both.
  • Responsible for handling the issues from the customer.
  • Take inbound based voice calls.
  • Resolve the issues and provide trouble ticket to the customer.
  • Make entries in the CRM regarding the issue and the resolution offered.
  • Update the CRM on a daily basis.
  • Escalate/ transfer the call to L2 Handling in case of further assistance is required for closing the issue.
HCL Infosystems Ltd. is India’s Premier Distribution and IT Services and Solutions Company. HCL Infosystems’ has one of the largest sales & distribution network in the country and provides value added distribution for partners including last mile connect and support in marketing and promotions for Telecom, IT , Office Automation and Consumer Electronics.

Application Procedure: Online through HCL website.

More information about the requirement can be obtained from company website 
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3 comments:

  1. Unknown14 July 2014 at 07:22

    Please give us the direct link to apply.

    ReplyDelete
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